2. PRIVACY POLICY
Last updated: October 2026
Who is responsible for your data?
NumerHyd SAS, 225 Avenue de Coulins, 13420 Gémenos, France, is the controller of the personal data collected on www.numerhyd.com. Contact for any question relating to your data: contact@numerhyd.com.
What data do we collect, and why?
| When | Data | Why | Legal basis |
|---|---|---|---|
| Quote request | Name, company, email, telephone, country, content of the request, attached files (diagrams, bills of materials, drawings) | To review your request and send you a quotation | Pre-contractual measures taken at your request |
| Message (contact form) | Name, company, email, telephone, message | To answer your question | NumerHyd's legitimate interest in responding to people who contact it |
| Appointment booking (Calendly) | Name, email, selected time slot, information entered when booking | To arrange the discussion with our design office | Pre-contractual measures taken at your request |
Mandatory fields are indicated in the forms. Without them, we cannot process your request. The other fields are optional.
Who has access to your data?
Your data is intended for the NumerHyd teams responsible for handling your request (sales, design office). It is neither sold nor rented.
It is also processed, on our behalf, by the technical service providers required for the website to operate:
- Website hosting and storage of requests: Lovable (Lovable Labs Sweden AB, Sweden) and its own infrastructure sub-processors.
- Sending of notification emails: Lovable (integrated email-sending service).
- Appointment booking: Calendly LLC (United States).
Transfers outside the European Union. Some of these providers may process data outside the European Union, in particular in the United States. These transfers are governed by the safeguards provided for by the GDPR: an adequacy decision (EU-US Data Privacy Framework) or the European Commission's standard contractual clauses.
How long do we keep it?
- Quote requests, messages and attached files that do not result in an order: 3 years from our last exchange.
- If an order is placed: the data is kept for the duration of the business relationship, then in accordance with the applicable statutory retention periods (for example, 10 years for accounting records).
Your rights
In accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act (loi Informatique et Libertés) of 6 January 1978, you have the following rights over your data:
- access;
- rectification;
- erasure;
- restriction of processing;
- objection;
- portability.
To exercise them, write to contact@numerhyd.com or to NumerHyd, 225 Avenue de Coulins, 13420 Gémenos. You will receive a response within one month.
If, after contacting us, you consider that your rights have not been respected, you may lodge a complaint with the CNIL (French data protection authority) (www.cnil.fr).
Cookies
This website does not use advertising cookies or audience measurement trackers requiring your consent. The Calendly appointment booking module, which is loaded only when you open the "Appointment" tab, may place its own cookies; it will then ask for your consent.